Privacy Policy

Last updated: 26 March 2026


1. Who we are
Pyala Chai & Paratha (“Pyala”, “we”, “us”) is operated by Pyala International Limited, a company registered in England and Wales (company number 15518462).
Our registered office is Ground Floor Flat, 96 Gregory Boulevard, Nottingham, NG7 5JD, United Kingdom.
Our café is at 96 Gregory Boulevard, Nottingham, NG7 5JA.
For data protection questions, contact us at info@pyala.co.uk or by phone on 0115 648 3550.


2. Scope
This policy explains how we collect and use personal information when you visit www.pyala.co.uk, and fill out the form on contact page or email us via info@pyala.co.uk.
If at any time our website may link to other sites; we are not responsible for their privacy practices.


3. What personal data we collect
We may collect:

  • Identity and contact details: name, email address, phone number.
  • Messages: anything you include in contact forms and information in emails.
  • Visit and loyalty information: details needed to run our loyalty scheme (e.g. stamp card), table or event bookings, and service preferences or dietary requirements you tell us about.
  • Transaction information: payment-related information when you pay in person or as we arrange for events (payments are not used on this so we do not store full card details on this website).
  • Technical data: Page view, device type, email sent, calls made sent by your browser when you use our site.
  • CCTV: We use CCTV at our premises for security and safety, images may be recorded and given to police.


4. How we use your data
We use personal data to:

  • Respond to enquiries and provide customer support.
  • Manage bookings, catering requests, and loyalty rewards.
  • Run our café and improve our services.
  • Operate and secure our website.
  • Comply with law (tax, health and safety, food safety where relevant).


5. Legal bases (UK GDPR)
Depending on the activity, we rely on:

  • Contract: where we need your data to take steps at your request before a contract or to perform our agreement (e.g. catering, bookings).
  • Legitimate interests: to run our business, improve services, and keep our premises and IT secure, where not overridden by your rights.
  • Legal obligation: where the law requires us to process data.
  • Consent: where we ask for it (submitting forms). You may withdraw consent at any time.


6. Who we share data with
We may share data with:

  • Service providers who help us host the website, send emails, or run IT .
  • Professional advisers (e.g. accountants) where necessary.
  • Authorities when required by law.

We do not sell your personal data.


7. International transfers
If any provider processes data outside the UK, we ensure appropriate safeguards (e.g. UK adequacy decisions or approved contractual terms) where required.


8. How long we keep data
We keep personal data only as long as needed for the purposes above, including legal, tax, and accounting requirements. Enquiry and booking records are typically kept forever. Data will be removed immediately when you inform us.


9. Security
We use appropriate technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure.


10. Your rights
Under UK data protection law you may have the right to:

  • Access your data.
  • Correct inaccurate data.
  • Erase data in certain cases.
  • Restrict or object to certain processing.
  • Data portability (in limited cases).
  • Withdraw consent where processing is consent-based.
  • Complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk (UK).

To exercise your rights, contact info@pyala.co.uk. We may need to verify your identity.


11. Children
Our services are not directed at children under 13. We do not knowingly collect their personal data. If you believe we have, please contact us.


12. Changes
We may update this policy from time to time. The “Last updated” date will change; significant changes may be highlighted on our website.